Privacy Policy

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Coast NG Resources and all of its subsidiaries (referred to as "Coast" or “we” or “our” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy sets out the terms upon which personal data we collect from you, or that you provide to us, will be processed by us. It also informs you as to how we look after your personal data and tells you about your privacy rights and how the law protects you.

Scope

This Privacy Policy applies to users, customers employees, third parties, visitors, clients and other connections (referred to as “you” or “Users”) who order, sign up or interact with us or any of our products, services, information, content, functions, features and tools or provided on our website and mobile application. User reserves the right to exercise their privacy and data protection rights under any applicable law or regulation.

Consent

You accept and consent to the terms of this Privacy Policy when you carry out transactions with us or any of our Services via our website or mobile application.

Changes to this Privacy Policy

We may modify this Privacy Policy periodically by publishing or uploading an updated version on our website. The updated version will become effective as of the published date. However, if any revised version includes a substantial change in terms, Users shall be notified via email (sent to the email address specified in your account), by means of a notice on the Coast.Ng Resources platform.

Controller

Coast.Ng Resources controls and is solely responsible for the privacy of your personal data on the Coast.Ng Resources Platform. If you have any concerns about this privacy policy or our privacy practices, please contact us below - Customer Service Desk Email address:

The Data We Collect About You

Personal data or personal information, is any information about an individual that can serve as a medium of identification. It does not include data where the identity has been removed (anonymous data). Further details are provided below.

  • 1. Identity Data Identity

    Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, signature, billing address, delivery address, email address, BVN etc. We may collect and process your Identity Data in order to provide our Services, comply with applicable laws and regulatory requirements, detect and prevent fraud, protect our vital interests and that of others, provide Service communications, provide customer service, maintain data and information security, facilitate corporate reorganization implement direct marketing campaigns.

  • 2. Formal Identity Documentation

    Formal Identity Documentation includes government issued identity documents such as International Passport, Driver's License, National Identity Card. We may collect and process your Formal Identity Documentation in order to provide our Services, comply with applicable laws and regulatory requirements, detect and prevent fraud, protect our vital interests and that of others, provide Service communications, provide customer service, maintain data and information security, facilitate corporate reorganization's, implement direct marketing campaigns.

  • 3. Transaction Data

    Transaction Data includes details about payments to and from you, bank account details and other details of Services you have received from us. We may collect and process your Transaction Data in order to provide our Services, comply with applicable laws and regulatory requirements, detect and prevent fraud, protect our vital interests and that of others, provide customer service, ensure quality control, maintain data and information security, research and development purposes, enhance customer experience and implement direct marketing campaigns.

  • 4. Communication Data

    Communication Data includes all messages, communications, requests, files etc which you send to us while using or interacting with our Services for the purposes of making customer care enquiries, completing a feedback etc. We may collect and process your Communication Data in order to provide customer service, ensure quality control, maintain data and information security, research and development purposes, comply with applicable laws and regulatory requirements, enhance customer experience and implement direct marketing campaigns.

  • 5. Technical Data

    Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, browser fingerprint, authentication data, security questions, click-stream data, public social networking posts, and other data collected via cookies and similar technologies. We may collect and process your Technical Data in order to provide our Services, comply with applicable laws and regulatory requirements, detect and prevent fraud, research and development purposes, enhance customer experience and implement third party marketing campaigns.

  • 6. Anonymized and Aggregated Data

    We also collect, use and share Aggregated Data such as statistical or demographic data for the purpose of analyzing web traffic and functionality of our website. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Transaction Data and Technical Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Sharing Of Your Personal Data

Your personal data may be shared with certain third-party which we deem necessary in order to provide our Services effectively or comply with applicable laws and regulatory requirements. Our engagement terms with these third parties shall strictly require them to only use your information in connection with the services they perform for us and prohibit them from disclosing your information to anyone else. Such engagements shall also be subject to professional duty of confidentiality where applicable. Further information are set out below

(a) Third party identity verification service providers - In order to detect and prevent fraudulent transactions and comply with applicable laws and regulatory requirements, we may share your personal data with third party identity verification service providers who shall verify your identity against available public records and other third-party databases.
(b) Banks and other financial institution partners - In order to process payments and withdrawals and comply with applicable laws and regulatory requirements we may share your personal data with banks and financial institutions.
(c) Service providers - We may share your personal data with service providers that we engage their services to execute different business functions. Examples of these service providers include - cloud storages, network infrastructure providers, marketing, data analytics etc.
(d) Professional advisors - We may share your personal data with professional advisors in order to avail ourselves with technical, financial or legal consulting services or in compliance with our legal obligations.
(e) Companies or other entities during corporate reorganization's - If a change in our corporate structure occurs as a result of the sale, transfer or merger of parts of our business or our assets or that of another entity by us, then the new corporate entity may use your personal data in the same way as set out in this privacy policy. You will receive prior notice of any change in applicable policies.
(f) Law enforcement agents and officials - We may share your personal data with law enforcement agents and officials if we are bound by law or any legal procedure to share same or when we believe in good faith that the disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Services or any other applicable policies .

Customers Data Protection Action

To protect data of customers and traders, we shall...

(a) Restrict and monitor access to sensitive data
(b) Develop transparent data collection procedures
(c) Train employees in online privacy and security measures
(d) Build secure networks to protect online data from cyber-attacks
(e) Establish clear procedures for reporting privacy breaches or data misuse
(f) Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization etc.).